Privacy Policy

Last updated: 15th January 2026

1. Introduction

This Privacy Policy explains how kravendoli.top Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website kravendoli.top or use our business process data monitoring services. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Information

kravendoli.top Ltd is the data controller for the personal information we collect and process. Our company details are:

  • Company Name: kravendoli.top Ltd
  • Registration Number: 85214796
  • VAT Number: GB853674195
  • Address: 33 Church Street, London EC6Y 6CQ, United Kingdom
  • Email: [email protected]
  • Phone: +44 2032294311

3. Data We Collect

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us, information we collect automatically through your use of our services, and information we may receive from third parties. This data collection enables us to provide our business process monitoring services effectively and improve your experience with our platform.

3.1 Information You Provide

  • Contact information (name, email address, phone number, company name)
  • Account registration details
  • Communication preferences
  • Information submitted through contact forms or support requests
  • Business requirements and technical specifications

3.2 Information We Collect Automatically

  • Website usage data (pages visited, time spent, click patterns)
  • Technical information (IP address, browser type, device information)
  • Cookies and similar tracking technologies
  • System performance and error logs

4. How We Use Your Information

We use your personal data for various legitimate business purposes related to our business process monitoring services. How we use your information depends on the services you use and your relationship with us. Our use of your data is always based on a lawful basis under applicable data protection laws.

4.1 Service Provision

  • Providing and maintaining our monitoring services
  • Processing service requests and support inquiries
  • Customising and improving service delivery
  • Managing user accounts and access

4.2 Communication

  • Responding to inquiries and support requests
  • Sending service updates and important notices
  • Providing technical support and guidance
  • Marketing communications (with your consent)

4.3 Legal and Business Operations

  • Compliance with legal obligations
  • Contract management and billing
  • Fraud prevention and security
  • Business analytics and improvement

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

6.1 Service Providers

We work with trusted third-party service providers who assist us in delivering our services, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually bound to protect your information.

6.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention periods vary depending on the type of information and the purpose for which it was collected.

Generally, we retain:

  • Contact information: For the duration of our business relationship plus 7 years
  • Service data: As specified in your service agreement
  • Website analytics: Up to 26 months
  • Marketing data: Until you withdraw consent or 3 years of inactivity

8. Your Rights

Under UK GDPR, you have several rights regarding your personal information. These rights enable you to control how we use your data and ensure transparency in our data processing activities.

8.1 Right of Access

You can request a copy of the personal information we hold about you.

8.2 Right to Rectification

You can ask us to correct or update inaccurate or incomplete information.

8.3 Right to Erasure

You can request deletion of your personal information in certain circumstances.

8.4 Right to Restrict Processing

You can ask us to limit how we use your information in certain situations.

8.5 Right to Data Portability

You can request a copy of your information in a structured, machine-readable format.

8.6 Right to Object

You can object to certain types of processing, including direct marketing.

8.7 Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training.

10. International Transfers

We primarily process data within the United Kingdom and European Economic Area. If we transfer your information outside these regions, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us using the following contact information:

Email: [email protected]
Phone: +44 2032294311
Address: kravendoli.top Ltd, 33 Church Street, London EC6Y 6CQ, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe we have not handled your personal information appropriately.